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Learning from Incidents

The effective management of incidents is one of the cornerstones of good safety.

LJM supports organisations to build a learning culture where incidents can trigger a positive, culture changing force. By better learning from incidents, LJM’s clients find opportunities to improve their efficiency and effectiveness.  LJM helps clients to use Incident Cause Analysis Method (ICAM) to identify the underlying causes and prevent incidents from recurring.

  • Two-day ICAM training, aligned to RIIWHS301D Conduct safety and health investigations, a nationally recognised unit of competency.
  • One-day Basic Incident Management and ICAM training
  • Half-day Basic Incident Investigation training
  • Incident Management and Stewardship training for senior managers
  • Expert investigation of incidents
  • High-level analysis of organisational incidents to identify patterns and lessons learned
  • Design of incident management systems and processes

LJM runs both public Incident Management and ICAM courses and courses delivered at your workplace.

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